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Terms and Conditions

When you place an order with us we will treat it as an offer to purchase from us and that you are happy with the Terms and Conditions you have agreed to by shopping in our web store. We will send you an automated e-mail to confirm receipt of your order. Please carefully read this e-mail and take the opportunity to check the details and contact us if you have made any errors, particularly with regard to colour/size choice.  Also please check that the address you have given us is your correct one. We reserve the right to refuse your order or request additional information should we require it.

Payment

Payment can be made using most debit/credit cards & PayPal via our secure shopping cart.  Your card details will not be seen by anyone at Miss Discreet and your card statement will show your payment made to - C J Leeming.  You can also pay over the telephone during office hours.  Your call will be dealt with personally by Julie, the shop owner.

Shipping

We do pride ourselves on posting orders as quickly as we can. 9 out of 10 parcels will be dispatched by next working day and most are dispatched on the same day that we receive your order.  If your parcel is not dispatched same day, then we do guarantee it will be dispatched by the next working day after receipt of cleared payment. Please bear in mind that we do not post on Saturdays, Sundays or Bank Holidays.  We always keep customers notified of any changes to posting times etc in our News Section.

All items posted within the UK are sent via Royal Mail 1st Class as standard.  You can though choose Royal Mail First Class Recorded Delivery which will give you a tracking number and will require a signature on delivery. Special Next Day delivery can only be guaranteed for items purchased before 12.00 am and is a UK only service.  If Special Delivery is selected and you place your order Monday to Thursday by 12.00 am your item will arrive the next day before 1pm.  Any Special Delivery orders placed on Fridays will arrive on Monday before 1pm (but on occasion can arrive on Saturday) and again this will need a signature on delivery.

Items for shipping overseas will be sent via Royal Mail Small Packet Airmail.  If you require a tracking number then the 'International Signed For' service must be selected.

Customs Import Duty

Some countries outside the EEC charge import duty, if you receive an invoice for import duty from your country's customs department, then it is your responsibility to pay this.  Miss Discreet is not liable to pay any import duty you may be charged. If you are in any doubt about this then please check with your local authorities prior to placing your order.  Miss Discreet cannot be held responsible for any packages opened or seized by Customs. Also if a customer wishes to return an item from outside the EEC that requires a customs declaration, then you must stipulate that this is a returned item as we again cannot be held responsible for import duty on items returned to us.  You may need to ask your chosen postal service/courier about this.

PO Boxes

Due to the unreliability of P.O. Box delivery addresses, customers in the UK are advised to choose one of our signed for postal options, either Recorded Delivery or Special Next Day Delivery as these provide a tracking number otherwise we cannot be held responsible for an order not arriving.

Overseas customers using a P.O. box address, are advised that a signed for service is not available and so we can only send your item by standard Royal Airmail and we are therefore not able to accept responsibility for an order not arriving.  If you are in any doubt, please get in touch prior to placing your order as once payment has been received, it is understood by our company that you are in agreement with our policy of dispatching to PO Boxes.

N.B. We do not post on Weekends or UK Bank Holidays

Returns

If for any reason you wish to return an item that is not covered by our hygiene policy it is important that you email us within 7 days  for a return reference number.  The item/s must be in their original condition and unworn/unwashed with original packaging and the swing tag still attached.  The item/s must also be returned from a cigarette smoke free environment and within 7 days of receipt. Please see above paragraph titled Customs Import Duty for any items being returned from outside the EEC that require a customs declaration.  All overseas customers must mark on the outside of the package "returned item of no commercial value" to help with customs clearance.  As per the distance trading regulations, items that loose their shape i.e. hosiery, stretch gloves or control wear cannot be exchanged/refunded. N.B. Items covered in the following hygiene policy cannot be returned:-

Hygiene Policy

Please note!: This is not intended to cause any offence, but we do not refund or exchange under any circumstances on any of the following items for reasons of hygiene:-  All types and styles of knickers/briefs/panties/thongs, (including crotchless knickers), or any basque sets or lingerie/nightwear sets that include them.  Playsuits/uniforms, teddies, wigs, bodystockings are also non refundable/exchangeable.  Items of hosiery cannot be returned once the individual packet has been opened.  Our hygiene policy is in place so that customers can purchase their most intimate items safe in the knowledge that they have not been tried on by other customers before them.  If our hygiene policy is not acceptable to you then please do not go ahead with your purchase.

Damaged/faulty items

All items are inspected prior to dispatch so it is unlikely that you will be sent faulty goods.  However, on occasion a mistake can happen and in the unlikely event that you do receive a damaged/faulty item please email us first for advice, then return it within 7 days with original packaging, for a free of charge replacement and postal refund. If a replacement is not available we will refund your money including reasonable P&P costs in full.

Cancellation

We comply with the UK distance trading regulations; you have the right to cancel part or whole of your order within 7 days.  Please email us prior to any returns so that we know to expect it. NB. items returned without a prior email being sent to us will not be processed for refund or exchange.  If your parcel has already been dispatched then the parcel must be returned to us unopened within 7 days for a refund. We do not refund initial postal costs nor those incurred by you in the return of the parcel.  If your parcel has been opened and contains items covered under our hygiene policy then we will not issue a refund.

Return Address

Please email us prior to any return of goods - NB. items returned without a prior email being sent to us will not be processed for refund or exchange, our return address can be found on the 'contact us' page.  UK customers - please obtain a free certificate of posting from the post office to cover you in the event of the parcel being lost during its return.  All overseas customers must mark on the outside of the package "returned item of no commercial value" to help with customs clearance.

Lost In Post Items

We use the address exactly as you enter into our system so please ensure that your address details are correct.  If your item does not arrive when expected, please check with your local Royal Mail depot. Although Royal Mail is supposed to leave a card when a delivery is attempted and no one answers the door, quite often they do not do so. Nine out of ten enquires we receive regarding a late or delayed delivery are due to this happening.

We cannot investigate any claim for "lost in post" items until 15 working days after posting (24 days for overseas customers). The Royal Mail will not enter into discussions until this amount of time has passed
If after 15 days and checking with your Royal Mail depot your order is still missing, then please email us for a lost in post claim form.  Once you have completed and returned the form to us a replacement order will be shipped.  In the event of the original items subsequently being out of stock, then a refund or suitable alternative will be offered.  The replacement or refund will be completed within the 30 days time frame stipulated by the UK Distance Trading Regulations.

Privacy

Your privacy is extremely important to us, full details can be seen on our 'Privacy Policy & Cookies Page'

Please check back frequently to see any updates or changes to these terms and condition.