Damaged/faulty items

All items are inspected prior to dispatch so it is extremely unlikely that you will be sent faulty goods.  In the unlikely event that you do receive a damaged/faulty item please email us first for advice, then return it within 7 days with original packaging, for a free of charge replacement and postal refund. If a replacement is not available we will refund your money including reasonable P&P costs in full.  Please obtain a free certificate of posting from the post office to cover you in the event of the parcel being lost during its return.

Replacements & Refunds

If for any reason you are not satisfied with your purchase, return the item/s in original condition and unworn/unwashed with original packaging and the tags still attached within 7 days and we will be happy to exchange or issue a refund. The item/s must be sent back in brand new condition free from any odours, including cigarette smoke.  Please email us within 7 days of receiving your item to let us know.  Shoes/boots must be returned in their brand new condition free from scratches on the soles and well packed in their original shoe/boot box, please do not attach any parcel tape directly to the box.  As per the distance trading regulations, items that loose their shape i.e. hosiery or control wear cannot be exchanged/refunded. N.B. We reserve the right to impose a restocking fee of up to 10% of the order and items covered in the following hygiene policy cannot be returned:-

Please choose your size carefully as P&P costs are not refundable. If in any doubt please email us 

Hygiene Policy

Please note!: This is not intended to cause any offence, but we do not refund or exchange under any circumstances on any of the following items for reasons of hygiene:-  Adult toys/personal items, briefs, knickers, thongs, playsuits/uniforms, teddies, bodystockings or other 'below waist' items, or any basque sets or cami sets etc that include them.  Items of hosiery cannot be returned once the individual packet has been opened.

Adult Toys & Personal Items/Novelties

All items in the 'Adult Toys & Personal Items' section are sold as novelties only and are to be used at the buyers own risk and with the full consent of any partner(s).

All items are sold on the understanding that the buyer is of at least 18/21 years of age or the minimum age required to pass as an adult in the country in which they reside and that the buyer is aware of any laws regarding the purchase of these items in their state or county.

International customers agree that they will not hold Miss Discreet Ltd responsible for any custom seizure of items.

For health reasons, all sales of adult toy/personal items/novelties are final. Miss Discreet Ltd is not responsible for injury or miss-use of adult novelties. We urge all customers to follow safe sex guidelines and use novelties responsibly and with the full consent of their partners.

Return Address

Please email us prior to any return of goods - NB. items returned without a prior email being sent to us will not be processed for refund or exchange, our return address can be found on the 'contact us' page

Lost In Post Items

We use the address exactly as you enter into our system so please ensure that your address details are correct.  If your item does not arrive when expected, please check with your local Royal Mail depot. Although the post person is supposed to leave a card when a delivery is attempted and no one answers the door, quite often they do not do so. Nine out of ten enquires we receive regarding a late or delayed delivery are due to this happening. 

We cannot investigate any claim for "lost in post" items until 15 working days after posting (24 days for overseas customers). The Royal Mail will not enter into discussions until this amount of time has passed