Some countries outside the EEC sometimes charge import duty. If you receive an invoice for import duty from your countries customs department, then it is your responsibility to pay this. Miss Discreet is not liable to pay any import duty you may be charged if in any doubt please check with your local authorities prior to placing your order
Cancellation
We comply with the UK distance trading regulations; you have the right to cancel part or whole of your order within 7 days. Please email us prior to any returns so that we know to expect it. If your parcel has already been dispatched then the parcel must be returned to us unopened within 7 days for a refund, we do not refund initial postal costs nor those incurred by you in the return of the parcel. If your parcel has been opened and contains items covered under our hygiene policy then you will not be issued with a refund
Damaged/faulty items
All items are inspected prior to dispatch so it is extremely unlikely that you will be sent faulty goods. In the unlikely event that you do receive a damaged/faulty item please email us first then return it within 7 days with original packaging, for a free of charge replacement and postal refund, if a replacement is not available we will refund your money including reasonable P&P costs in full. Please obtain a free certificate of posting from the post office to cover you in the event of the parcel being lost during its return
Replacements & Refunds
Please choose your size carefully as P&P costs are not refundable, if in any doubt please email us for advice. If for any reason you are not satisfied with your purchase, return the items in original condition and unworn/unwashed with original packaging and the tags still attached within 7 days we will be happy to exchange or issue a refund. Shoes/boots must be returned well packed in their original shoe/boot box, please do not attach any parcel tape directly to the box. N.B. We reserve the right to impose a restocking fee of up to 10% of the order and items covered in the following hygiene policy cannot be returned:-
Hygiene Policy
Please note! we do not refund on any of the following items for reasons of hygiene:- Adult toys/personal items, briefs, knickers, thongs, basque sets, teddys/bodystockings or other 'below waist' items, or any sets or playsuits/uniforms that include them. Items of hosiery cannot be returned once the individual packet has been opened
Adult Toys & Personal Items/Novelties
All items in the 'Adult Toys & Personal Items' section are sold as novelties only and are to be used at the buyers own risk and with the full consent of any partmer(s).
All items are sold on the understanding that the buyer is of at least 18/21 years of age or the minimum age required to pass as an adult in the country in which they reside and that the buyer is aware of any laws regarding the purchase of these items in their state or county.
International customers agree that they will not hold Miss Discreet Ltd responsible for any custom seizure of items.
For health reasons, all sales of adult toy/personal items/novelties are final. Miss Discreet Ltd is not responsible for injury or miss-use of adult novelties. We urge all customers to follow safe sex guidelines and use novelties responsibly and with the full consent of their partners.
Return Address
Please email us prior to any return of goods, our return address can be found on the 'about us' page
Privacy Policy
Your privacy is extremely important to us, full details can be seen on our 'Privacy Policy Page'
Please check back frequently to see any updates or changes to these terms and conditions
