Customs Import Duty

Some countries outside the EEC charge import duty, if you receive an invoice for import duty from your country's customs department, then it is your responsibility to pay this.  Miss Discreet is not liable to pay any import duty you may be charged. If you are in any doubt about this then please check with your local authorities prior to placing your order.  Miss Discreet cannot be held responsible for any packages opened or seized by Customs.

We do not post on weekends/bank holidays

 

Cancellation

We comply with the UK distance trading regulations; you have the right to cancel part or whole of your order within 7 days.  Please email us prior to any returns so that we know to expect it. NB. items returned without a prior email being sent to us will not be processed for refund or exchange.  If your parcel has already been dispatched then the parcel must be returned to us unopened within 7 days for a refund. We do not refund initial postal costs nor those incurred by you in the return of the parcel.  If your parcel has been opened and contains items covered under our hygiene policy then we will not issue a refund.

Damaged/faulty items

All items are inspected prior to dispatch so it is extremely unlikely that you will be sent faulty goods.  In the unlikely event that you do receive a damaged/faulty item please email us first for advice, then return it within 7 days with original packaging, for a free of charge replacement and postal refund. If a replacement is not available we will refund your money including reasonable P&P costs in full.  Please obtain a free certificate of posting from the post office to cover you in the event of the parcel being lost during its return.

Replacements & Refunds

If for any reason you are not satisfied with your purchase, return the item/s in original condition and unworn/unwashed with original packaging and the tags still attached within 7 days and we will be happy to exchange or issue a refund. The item/s must be sent back in brand new condition free from any odours, including cigarette smoke.  Please email us within 7 days of receiving your item to let us know.  Shoes/boots must be returned in their brand new condition free from scratches on the soles and well packed in their original shoe/boot box, please do not attach any parcel tape directly to the box.  As per the distance trading regulations, items that loose their shape i.e. hosiery, stretch gloves or control wear cannot be exchanged/refunded. N.B. We reserve the right to impose a restocking fee of up to 10% of the order and items covered in the following hygiene policy cannot be returned:-

Please choose your size carefully as P&P costs are not refundable. If in any doubt please email us 

Hygiene Policy

Please note!: This is not intended to cause any offence, but we do not refund or exchange under any circumstances on any of the following items for reasons of hygiene:-  Silicone breast enhancers, briefs, knickers, thongs, playsuits/uniforms, teddies, bodystockings or other 'below waist' items, or any basque sets or cami sets etc that include them.  Items of hosiery cannot be returned once the individual packet has been opened.

Return Address

Please email us prior to any return of goods - NB. items returned without a prior email being sent to us will not be processed for refund or exchange, our return address can be found on the 'contact us' page.  All overseas customers must mark on the outside of the package that the item is a return to help with customs clearance.

Lost In Post Items

We use the address exactly as you enter into our system so please ensure that your address details are correct.  If your item does not arrive when expected, please check with your local Royal Mail depot. Although the post person is supposed to leave a card when a delivery is attempted and no one answers the door, quite often they do not do so. Nine out of ten enquires we receive regarding a late or delayed delivery are due to this happening. 

We cannot investigate any claim for "lost in post" items until 15 working days after posting (24 days for overseas customers). The Royal Mail will not enter into discussions until this amount of time has passed

If after 15 days and checking with your Royal Mail depot your order is still missing, then please email us for a lost in post claim form.  Once you have completed and returned the form to us a replacement order will be shipped.  In the event of the original items subsequently being out of stock, then a refund or suitable alternative will be offered.  The replacement or refund will be completed within the 30 days time frame stipulated by the UK Distance Trading Regulations

Privacy

Your privacy is extremely important to us, full details can be seen on our 'Privacy Policy Page'

Please check back frequently to see any updates or changes to these terms and conditions