Terms and Conditions

When you place an order with us we will treat it as an offer to purchase from us and that you are happy with the Terms and Conditions you have agreed to by shopping in our web store. We go as far as asking customers to tick a box to say they have read and agree to these before a payment can be made. We will send you an automated e-mail to confirm receipt of your order so do make sure you enter your email correctly.  Please carefully read this e-mail and take the opportunity to check the details and contact us if you have made any errors  Also please check that the address you have given us is your correct one. We reserve the right to refuse your order or request additional information should we require it.

Payment

Payment can be made using most debit/credit cards & PayPal via our secure shopping cart.  Your card details will not be seen by anyone at Miss Discreet and your card statement will show your payment made to - C J Leeming.  You can also pay over the telephone during office hours.  Your call will be dealt with personally by Julie, the shop owner.

Postal Payments

We no longer accept payment by cheque or postal order.  We are happy to accept postal payments of cash but customers must ring prior to sending a cash order so that we can deduct the required items from stock.  Cash payments are sent at the customers own risk and we will not make any reimbursement for cash lost in the post.

Shipping

We usually ship on Mondays Wednesdays and Fridays (excluding bank holidays) although this can vary. We always keep customers notified of any changes to posting days/times due to national holidays or other reasons etc in our News Section.  Please make contact if you have any concerns regarding the despatch of your order.

All orders sent within the UK are sent using either Royal Mail or an alternative courier at our discretion.

For the Channel Islands and orders sent outside the UK, we will use Royal Mail.

Customs Import Duty for Orders Sent Outside the UK

If you receive an invoice for import duty before your order can be delivered/collected then it is your responsibility to pay this.  Miss Discreet is not liable to pay any import duty or other fees you may be charged and it is not possible for us to give you a figure of how much these additional costs could be so please take these extra costs into consideration before placing an order.

We have to legally attach a Customs Declaration on the outside of the package so that your government can calculate the fees payable before you can receive/collect your order.  If you are in any doubt about this then please check with your local authorities prior to placing your order.

Returns

If for any reason you wish to return an item that is not covered by our hygiene policy it is important that you email us within 7 days  for a return reference number.  The item/s must be in their original condition and unworn/unwashed with original packaging and the swing tag still attached.  The item/s must also be returned from a cigarette smoke free environment and within 7 days of receipt.  No P&P will be refunded and return postage must be covered by the buyer.

Please see above paragraph titled Customs Import Duty for any items being returned from outside the EEC that require a customs declaration.  All overseas customers must mark on the outside of the package "returned item of no commercial value" to help with customs clearance.  As per the distance trading regulations, items that loose their shape i.e. hosiery, stretch gloves or control wear cannot be exchanged/refunded. N.B. Items covered in the following hygiene policy cannot be returned:-

Hygiene Policy

Please note: This is not intended to cause any offence, but we do not refund or exchange under any circumstances on any of the following items for reasons of hygiene:-  All types and styles of knickers/briefs/panties/thongs, (including crotchless knickers), or any basque sets or lingerie/nightwear sets that include them.  Playsuits/uniforms, teddies, wigs, bodystockings are also non refundable/exchangeable.  Items of hosiery cannot be returned once the individual packet has been opened.  Our hygiene policy is in place so that customers can purchase their most intimate items safe in the knowledge that they have not been tried on by other customers before them.  If our hygiene policy is not acceptable to you then please do not go ahead with your purchase. If in doubt, please get in touch before placing your order.  You will be asked to tick a box before payment can be made to say that you have read and are happy with our Terms and Conditions.

Damaged/faulty items

All items are inspected prior to dispatch so it is unlikely that you will be sent faulty goods.  However, on occasion a mistake can happen and in the unlikely event that you do receive a damaged/faulty item please email us first for advice, then return it within 7 days with original packaging, for a free of charge replacement and postal refund. If a replacement is not available we will refund your money including reasonable P&P costs in full.

Cancellation

We comply with the UK distance trading regulations; you have the right to cancel part or whole of your order within 7 days.  Please email us prior to any returns so that we know to expect it. NB. items returned without a prior email being sent to us will not be processed for refund or exchange.  If your parcel has already been dispatched then the parcel must be returned to us unopened within 7 days for a refund. We do not refund initial postal costs nor those incurred by you in the return of the parcel.  If your parcel has been opened and contains items covered under our hygiene policy then we will not issue a refund.

Return Address

Please email us prior to any return of goods - NB. items returned without a prior email being sent to us will not be processed for refund or exchange, our return address can be found on the 'contact us' page.  UK customers - please obtain a free certificate of posting from the post office to cover you in the event of the parcel being lost during its return. There is no need to pay extra postage for a Signed For Service.   All overseas customers must mark on the outside of the package "returned item of no commercial value" to help with customs clearance.

Privacy

Your privacy is extremely important to us, full details can be seen on our 'Privacy Policy & Cookies Page'

Please check back frequently to see any updates or changes to these terms and conditions.